Get in touch

Call us on 0800 0789 636, email or leave a message via the contact form below:

    Every effort is made to keep shipping costs to our customers as low as possible, which is why DPD is our chosen provider. Most merchandise is delivered within 7-10 business days after processing the order. These are approximate timelines since DPD does not guarantee shipment times.

    Orders placed on a Saturday, Sunday or Bank Holiday will be processed on the next business day. Some items may take up to 4+ weeks before shipping, please see product description for details.

    Please double check all shipping addresses. If an order is returned to us because of an incorrect/insufficient shipping address, the buyer will be refunded the cost of the product, less shipping charges. If the buyer wishes to reship the item, additional shipping charges will apply.

    Shipping Costs

    Rowland Brothers calculates your shipping charges based on the total weight of your package. If you would like to know what your shipping costs will be prior to entering your billing information, place the item in your shopping cart.

    Shipping Orders to a Different Address

    If you would like to place an order and ship it to an address that is different to the billing address, please enter that address in the Shipping Information section during check out. No billing information will be included with the item. Gift note messages are available for most items.

    Split Shipments

    Orders that contain both items from our inventory and items that are sent directly from the manufacturer will be sent to the customer in separate shipments. Note: You will not incur separate shipping charges.

    Processing Times

    Most in-stock orders are processed, packaged and are ready for shipping within 7-10 business days after the order is received. Exceptions to shipping dates are noted on product pages.

    Flower Orders

    Flower orders must be made at least 72 working hours prior to the funeral or they may not be delivered in time for the funeral.

    Where We Ship To

    Throughout the UK and other selected countries worldwide.