Customer satisfaction is our number one priority. If for any reason you are not satisfied with the product or products, Rowland Brothers will offer an exchange or full refund (less shipping charges) within 30 days of order.
Please observe the following procedures
You must notify us within 30 days by email firstname.lastname@example.org or by phone 0800 0789 636 prior to returning the merchandise.
All returns must be in new condition and in original packaging with packing slip enclosed. Any used goods cannot be refunded. Your order number and name must be included.
Buyer is responsible for return shipping charges. For your security, returns should be made through a carrier that offers insurance. Rowland Brothers is not responsible for lost or damaged items in transit.
All requests for refunds due to damaged/defective products must be made within 10 days of order.
Once we receive your package we will refund you via the same method you used for the original payment. If you require an exchange of a product, we will do so as quickly as possible.
Free Shipping Specials
If you return an item that had free shipping included, the actual shipping costs will be deducted from your refund.
Personalized items cannot be returned for a credit or a refund unless found to be faulty.
The shipping return address is: 299-303 Whitehorse Road, Croydon, CR0 2HR